How to contact us
You can e-mail us general correspondence, or any forms or documents we’ve asked for. If you’d like a full response by email, you’ll need to have verified your email address. You can do this by calling Customer Support on 01277 359678, or by completing, signing, and returning this form.
Phone & Times
Monday to Friday 9.00am to 5.30pm
Saturday 8.00am to 12.00pm
Customer Support Team: 01277 359678
General Enquiries: 01277 359420
Call Back
At Swift we realise that you may prefer to talk to us at a time when you can ensure complete privacy. If you would like us to give you a call to talk through your query then simply fill out the details below and one of our staff will call you. We will do our best to call you at the time you have requested. If this is not possible, we will call you back as soon as possible after your requested time.
Available times for a call back are:
Monday to Friday 9.00 AM to 5.00 PM
Redemption Request
Would you like to request a redemption statement?
If you have a complaint
If you are not completely happy with any aspect of our service, please let us know. We welcome your feedback as it gives us the opportunity to put things right and to make improvements to our service in the future.
This leaflet explains our complaints process in more detail.
Complaints Data: Please click here to see a report of our most recent published complaints data.
